LEARNING PRINCIPLES AND CHANGE
UNFREEZING OLD LEARNING
- It requires people who want to learn new ways to think and act. It deals directly with resistance to change. Managers must determine these expectations and motivations in order to manage change since it's the management's responsibility to show why employees should want to change.
MOVEMENT TO NEW LEARNING
- It requires training, demonstration, and empowerment.
REFREEZING THE LEARN BEHAVIOR
- It occurs through the application of reinforcement and feedback. Management must guard against the possibility that what a person learned at training site is lost when that person is transferred to the actual work site.
CHANGE AGENT
- An interviewer who bring a different perspective to a situation and challenges the status quo.
- External Change Agents - are temporary employees of the organization because they're engaged only for the duration of the change process.
- Internal Change Agents- are individuals working for the organization who knows something about its problem.
- External-Internal Change Agents- a combination of external-internal change team to intervene and develop programs. An approach that attempts to use the resources and knowledge base of both external and internal change agents. This involves designating an individual or small group within the organization to serve with the external change agent as spearheads of the change effort.
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